Our Common Questions
Here you’ll find answers to common questions about our race numbers, printed event materials, ordering process, turnaround times and customisation options. With over 60 years’ experience supplying sporting and charity events across the UK, we aim to make your event printing simple, reliable and stress-free. If you can’t find the information you’re looking for, our friendly team is always happy to help.
Ordering & Process
How do I place an order?
You can order directly through our website at any time. If you would rather speak to a real person, just give us a call and we’ll guide you through it step by step.
I am organising an event for the first time. Can you help?
Absolutely. Many of our customers are first-time organisers. We’re happy to talk you through quantities, materials, numbering formats and anything else you’re unsure about.
Is there a minimum order quantity?
Some products have minimum quantities due to setup and print processes. If you’re unsure, contact us and we’ll advise the most cost-effective option.
Can I make changes after placing my order?
If production has not started, we can usually amend details. Contact us as soon as possible and we’ll do our best to help.
Artwork & Custom Printing
Can you add our sponsor logos to race numbers or signs?
Yes. We regularly print sponsor logos, event branding and custom layouts. Simply upload your artwork when ordering.
What if I do not have print-ready artwork?
That’s fine. Send us what you have and we can help prepare it. We will send you a visual proof before printing so you can approve everything.
Will I see a proof before my order is printed?
Yes, for customised products we send a proof for approval. Nothing goes to print until you are happy.
Can you print individual names or personalised numbers?
Yes. If you have a spreadsheet of names and numbers, we can merge and print them accurately.
Products & Materials
Are your race numbers waterproof?
We use durable, weather-resistant materials suitable for outdoor events. If your event is likely to face heavy rain or extreme conditions, let us know and we’ll recommend the best option.
What sizes are available?
We offer a wide range of standard sizes. If you need something bespoke, we can quote for custom dimensions.
Do you supply accessories as well?
Yes. We stock a variety of event essentials including safety pins, cable ties, result sheets, clipboards, signage and other practical items to make event day run smoothly.
Turnaround & Delivery
How quickly can you produce my order?
Turnaround depends on the product and quantity. If you are working to a tight deadline, contact us and we will confirm what is achievable before you place the order.
Do you offer express production?
In many cases, yes. Let us know your deadline and we will advise the fastest option available.
Do you deliver across the UK?
Yes, we deliver nationwide. International delivery can also be arranged upon request.
Will I receive tracking details?
Where applicable, tracking information will be provided once your order has been dispatched.
Payments & Invoicing
What payment methods do you accept?
We accept secure online payments through the website. For larger events or organisations, invoicing may be available by arrangement.
Can schools, clubs or councils pay by invoice?
Yes, subject to approval. Please contact us before ordering to arrange this.
Issues & Support
What happens if something arrives damaged?
Contact us straight away. Send photos if possible and we will resolve the issue promptly.
What if I ordered the wrong quantity?
Let us know as soon as you realise. If printing has not started, we can usually adjust the order.
Can I speak to someone before ordering?
Of course. We are happy to discuss your event and make sure you are ordering exactly what you need.